IT Service and Support Manager, Ireland/UK Job (Cork/Limerick, IE)

Requisition ID: 17926BRJob Title: IT Service and Support Manager, Ireland/UKDivision: OrthopaedicsBusiness Unit: CorkBusiness Function: Information Systems/TechnologyCountry: IrelandCity: Cork/LimerickShift: N/AJob Description: Responsible for the management of a regional Service & Support organization within the EMEA Region (Europe, Middle East & Africa). Participate to building a Service & Support organization to ensure that all employees across Stryker receive best in class services in line with business requirements, globally standardized SLAs, processes and procedures.- Lead & remotely manage an IT Service & Support organization within the specific geographical region- Responsible for high quality of service delivery across regulated manufacturing, distribution and sales organization- Execute transition of divisional service & support organizations into regional organization- Partner with Service & Support leaders within the region as well as with peers to develop standard operating procedures, leverage best practices and implement global service initiatives- Deployment of standard end user solutions and systems as defined in collaboration with other parts of the IT organization; including client operating systems, VDI, incident management tools and asset management- Responsible for the execution of the global IT Service & Support offerings related to M&A activity- Coordinate and lead regular service reviews with IT team and business stakeholders- Responsible for communication and training within his/her team- Facilitate a continuous improvement program to ensure that support teams are always providing the best service possible- Build relationships with key stakeholders including current IT Leaders, the global IT Service Manager and all IT service & support personal within region of responsibility- Formulate and justify resource needs- Standardization of processes and tools in line with the Global IT Service Manager- Migration of key modules of a standard service management tool completed in close collaboration with the global IT Service Manager- Report on agreed metrics and in line with available tools and servicesQualifications/Work Experience: • 3-5 years experience in team management (IT or Customer Service organization) required- Bachelor’s degree (B.S. or B.A.) or equivalent essential; preferably in Business or ITEducation and/or Special Training: • Strong customer service background / orientation- International experience and exposure working in/with multicultural, international teams/customers and organizations preferred- Knowledge of ITIL standard and processes preferred- Ability to understand and analyze financial data e.g. costs, budgets, expenses- Proven experience managing people/teams across multiple Location:s- Excellent communication, organizational, project and personnel management skills- Versatility, flexibility, and a willingness to work within fast paced environments with enthusiasm- Manufacturing and Distribution experience preferred- Demonstrated knowledge with computer systems validation, SOX, ISO, FDA, and 21 CFR part 11 regulations.Percent Travel Required: 30%

This position, IT Service and Support Manager, Ireland/UK Job (Cork/Limerick, IE), was posted on February 6, 2012. The job is located in Cork. The employer is Stryker. Since this job has been published, it has been viewed 46 times.